– Frequently Asked Questions –
How does it work?
Visit our inventory and select the pieces of your interest then add them to wish list. Will send confirmation when received. The remaining balance is due 14 days prior to your event, unless the rental is less than 2 weeks from the signed rental agreement/contract date. Additions can only be made up to one week prior to rental date. “chase” quickpay, paypal, checks, credit cards and cash accepted.
How much does it cost?
All of our items can be priced individually or by the package. Scenes are the best way to maximize your experience due to its cost benefit. Couch rental starts at $200 per event. Kids set up start at $65 styling services are available for $100 fee. This is additional to the cost of your pieces or package. This service includes designing the scene for you that fits your style and event, so as to individualize the package, thus adding accents to make it one of a kind.
Do you deliver, setup, and pickup?
Km props & events offers both delivery and pick up. Delivery is a separate fee, based on load size and distance. Fee starts at $50. Pick up at our warehouse is not available at this time due to the nature of our handcrafted one of a kind inventory.
What happens if something breaks?
For any item that is not returned, we will charge 5 times the rental rate in order to replace the item. A credit card is required at time of signing contract. For any damaged or stained item returned to km props and events, you will be charged for the service to restore the item to its pre-rental status.
What happens if there's bad weather?
There will be no refunds due to inclement weather. We reserve the right to refuse or release such item if weather and wind becomes hazardous. We may offer a substitution of in-stock items to help facilitate and indoor event.
Can I cancel?
Please be aware that once a contract is signed, and your event date is scheduled, all other clients have been refused your specific rentals and services for your event date, if cancellation is made 7 days prior to the event 50% of total invoice will be forfeited. Cancellation made 72 hours prior to event full rental will be forfeited.
Can you make me a custom prop?
If you can’t find what you are looking for please let us know. We love to create, repurpose, upcycle and reinvent stuff all the time. We are also goods hunters and will be more than happy to do it for you. Also some of our props and accessories can be custom painted to meet your requirements on an item and case-by-case basis
How can I contact you?
There are many ways to get in touch! Call 561-213-2823 or email firstname.lastname@example.org. You can also send us a message through our contact page. We’d love to have you come and see what we have to offer, but we may be busy setting up someone else’s dream scene. So… APPOINTMENTS ONLY!
How does the wishlist work?
Because we offer many unique items, and we try to accommodate customers’ budgets, you can’t buy anything directly from our website. However, you can make a list of items you like and then send that list to us for a quote. To begin making your wishlist, simply visit an individual item’s webpage on our website and click the “Add to Wishlist” button next to the picture. You can always view the items in your wishlist by clicking the “Wishlist” link in the menu at the top of each webpage. In order to send us your wishlist, however, you need to register with our website and make an account. Don’t worry, we keep all your information private and won’t bug you unless you want us to 🙂
What are the "design" services you offer?
We understand its hard for you to put together the perfect scene, since we have hundreds of awesome and unique pieces. Lucky for you, we have expert designers who can help you mix and match different pieces to create your perfect look!